Job demands perceived by cabin crew in airline companies: a case in Turkey

Human factors are traditionally seen as a major contributor to critical aviation incidents and accidents. Approximately 80% of aviation accidents are caused primarily by a human error, whereas the remaining 20% almost always involve a component of human factors. Therefore, this study, which is expected to contribute to ensuring the person-job fit in the hiring processes and assessing the effects of job demands faced by cabin crew on safe flight, aims to determine the job demands perceived by cabin crew who play a critical role in airline companies. To this end, the qualitative data obtained through the semi-structured interview method from 14 flight attendants in a medium-sized airline operation were grouped into 17 categories, and subsumed under three themes as ‘Key Responsibilities’, ‘Passenger Demands’ and ‘Individual Factors’. It is believed that the results of this study can contribute to assessing the effects of job demands that cabin crew came across on flight safety, and in this context contribute to the achievement of person-job fit in management practices to helps the effectiveness of the organisation. © 2020 Informa UK Limited, trading as Taylor & Francis Group.