Karakavuz, Harun; Doğan, Ümit; Ergün, Nalan

Cabin crew members engage in more emotional labour due to their job demands and physical and mental labour, including a demanding work pace, irregular working hours, and extensive interaction with passengers from different cultural backgrounds or dealing with aggressive passengers. This study aims to explore the relationship between emotional labour and organisational cynicism by focusing on the mediating effect of person-job fit. The research data were collected through a survey administered to 561 cabin crew members employed in a ­medium-sized airline registered in Türkiye. The results indicate that person-job fit has a partial mediating effect on the effect of all sub-dimensions of emotional labour, namely surface acting, deep acting, and naturally felt emotions on the sub-dimensions of organisational cynicism (except for a full mediating effect of naturally felt emotions on behavioural cynicism). Other findings obtained from the analyses are discussed in detail in the study. The study concludes that person-job fit is vital for cabin crew members. Therefore, the study suggests that the airlines should concentrate on recruitment processes and practices to increase cabin crew members’ person-job fit.

Yelgin, Çetin; Ergün, Nalan

Human factors are traditionally seen as a major contributor to critical aviation incidents and accidents. Approximately 80% of aviation accidents are caused primarily by a human error, whereas the remaining 20% almost always involve a component of human factors. Therefore, this study, which is expected to contribute to ensuring the person-job fit in the hiring processes and assessing the effects of job demands faced by cabin crew on safe flight, aims to determine the job demands perceived by cabin crew who play a critical role in airline companies. To this end, the qualitative data obtained through the semi-structured interview method from 14 flight attendants in a medium-sized airline operation were grouped into 17 categories, and subsumed under three themes as ‘Key Responsibilities’, ‘Passenger Demands’ and ‘Individual Factors’. It is believed that the results of this study can contribute to assessing the effects of job demands that cabin crew came across on flight safety, and in this context contribute to the achievement of person-job fit in management practices to helps the effectiveness of the organisation.