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- ArticleYalnız künye2025The mediating role of person-job fit in the effect of emotional labour on organisational cynicism: a cross-sectional study on cabin crew members
Karakavuz, Harun; Doğan, Ümit; Ergün, Nalan
Cabin crew members engage in more emotional labour due to their job demands and physical and mental labour, including a demanding work pace, irregular working hours, and extensive interaction with passengers from different cultural backgrounds or dealing with aggressive passengers. This study aims to explore the relationship between emotional labour and organisational cynicism by focusing on the mediating effect of person-job fit. The research data were collected through a survey administered to 561 cabin crew members employed in a medium-sized airline registered in Türkiye. The results indicate that person-job fit has a partial mediating effect on the effect of all sub-dimensions of emotional labour, namely surface acting, deep acting, and naturally felt emotions on the sub-dimensions of organisational cynicism (except for a full mediating effect of naturally felt emotions on behavioural cynicism). Other findings obtained from the analyses are discussed in detail in the study. The study concludes that person-job fit is vital for cabin crew members. Therefore, the study suggests that the airlines should concentrate on recruitment processes and practices to increase cabin crew members’ person-job fit.
RDL Kalıcı Kaydıİncele - ArticleYalnız künye2022The effects of job demands and job resources on the safety behavior of cabin crew members: a qualitative study
Yelgin, Çetin; Ergün, Nalan
Job demands are viewed as the physical, psychological and social effects of the physical and mental efforts required by the job on the employee, while job resources refer to the gains and opportunities that reduce these effects, support employee development and help him/her achieve successful results. The aim of this study is to explain the effects of job demands and job resources perceived by cabin crew members on their safety behavior. To this end, using the qualitative research method, the data were obtained through semi-structured interviews with 14 cabin crew members in a medium-sized airline business in Turkey. The findings were presented under four themes: ‘working conditions’, ‘factors related to cabin crew members’, ‘passenger behaviors’ and ‘purser attitudes’. In conclusion, various recommendations are made for airline management by comparing the findings with those reported in the related literature.
RDL Kalıcı Kaydıİncele - ArticleYalnız künye2020Job demands perceived by cabin crew in airline companies: a case in Turkey
Yelgin, Çetin; Ergün, Nalan
Human factors are traditionally seen as a major contributor to critical aviation incidents and accidents. Approximately 80% of aviation accidents are caused primarily by a human error, whereas the remaining 20% almost always involve a component of human factors. Therefore, this study, which is expected to contribute to ensuring the person-job fit in the hiring processes and assessing the effects of job demands faced by cabin crew on safe flight, aims to determine the job demands perceived by cabin crew who play a critical role in airline companies. To this end, the qualitative data obtained through the semi-structured interview method from 14 flight attendants in a medium-sized airline operation were grouped into 17 categories, and subsumed under three themes as ‘Key Responsibilities’, ‘Passenger Demands’ and ‘Individual Factors’. It is believed that the results of this study can contribute to assessing the effects of job demands that cabin crew came across on flight safety, and in this context contribute to the achievement of person-job fit in management practices to helps the effectiveness of the organisation.
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