An Empirical Study on Work-Family Conflict in Call Center Workers

In today’s economy, many employees experience difficulties with work-family conflict. The issue of work-family conflict is gaining increasing attention due to the large demographic changes in the workforce and the competitive working environments that many organizations have encountered in recent years. Balancing business and family life is becoming an increasingly critical issue not only for the individual but also for the organization. Especially in call centers, work-family conflict situation may arise due to intense working conditions. The aim of this study is to determine work-family conflict in call center employees. Accordingly, the sample of the study consists of 287 participants working in a call center in Erzincan. Two dimensions, namely work-family conflict and family-work conflict, are associated with the demographic variables of the participants. In the study, t-test and Anova test were performed using SPSS package program and various results were obtained. Some of these results are as follows; It has been revealed that female employees experience more conflict than male employees and married employees have more conflict than single employees.