THE SERIAL MEDIATING ROLE OF PERCEIVED INJUSTICE AND PERCEIVED VICTIMIZATION IN THE EFFECT OF PERCEIVED ORGANIZATIONAL BARRIERS ON ORGANIZATIONAL CYNICISM AMONG HEALTHCARE WORKERS

This study examined how perceived injustice and victimization shape healthcare workers' cynical attitudes toward organizational barriers. A cross-sectional design was adopted in this study, and the serial mediation role of perceived injustice and victimization was examined. Based on a quantitative data collection method, this study is also a descriptive-relationship-seeking type. In order to fulfill the objectives of the study, scales with proven validity and reliability in the literature were used. The study sample consists of doctors, nurses, medical secretaries, auxiliary health personnel, and administrative staff working in a small-scale public hospital in the Eastern Anatolia Region of Turkey. A simple random sampling method was preferred in sample selection. When the research findings were evaluated, positive and significant relationships were found between the organizational barriers perceived by healthcare professionals and perceived injustice, victimization, and organizational cynicism behaviors. The results revealed that both perceived injustice and perceived victimization separately mediated the effect of perceived organizational barriers on organizational cynicism, and that these two variables also played a serial mediating role. Accordingly, it was demonstrated that feelings of injustice and victimization experienced in organizational processes increase healthcare workers’ organizational cynicism.