RECREATIONAL FACILITIES IN THE CONTEXT OF DESTINATION MANAGEMENT

Destination management must make the right decisions to execute successful tourism activities in a tourist destination. However, it is difficult for destination managers to make the right decisions in tourist destinations because they have a complex structure: there are too many stakeholders with interests that may conflict; results - related to decisions - often can only be seen in the long run; the risk perception is high, etc. Therefore, this study aims to create an information input on tourists' expectations for the decision-making mechanism in destination management. To that end, a two-stage research period was designed. The first is a qualitative process that identifies and categorizes tourists' expectations regarding recreation facilities. The second one is based on the Kano Model and analyzes the weighting and ranking of these expectations. The research findings show the tourists' priorities concerning recreation facilities in the destination for the decision-making mechanism in destination management. It was seen that nightlife has an important priority regarding recreational expectations.