If Organizational Citizenship is Compulsory, will Job Satisfaction be Affected? A Study in the Context of Job Stress

In this study, the effect of compulsory citizenship behavior on job satisfaction and whether job stress plays a mediating role in this effect are examined. In this context, first of all, the concepts of compulsory citizenship behavior, job stress and job satisfaction are explained, and a literature search has been made about the relationship between concepts. Research hypotheses were developed with reference to the findings of the literature review. For the testing of hypotheses, data were collected from a business in the manufacturing sector in Karaman province. As a result of the analyses, it was seen that the compulsory citizenship behavior negatively affects the job satisfaction; that the compulsory citizenship behavior positively affects the job stress. When the effect of job stress on job satisfaction was examined, it was observed that there was a negative effect. It has been determined that job stress has a partial mediator role in the effect of compulsory citizenship behavior on job satisfaction.